Family Memories works like this

Here's how to do it

1. Open your family and tap ‘Members’.
2. Tap on a person’s role next to them.
3. Select the new role – Member or Family Friend – and confirm. Roles are assigned by the head of the family.
4. As the head of the family, you can go to the Family settings to allow family members to invite family friends as well (this is enabled by default). You remain the only person who can invite new members.

Here's how to do it

1. Open your family album and tap ‘Upload photos’.
2. Select photos or videos from your device. They will still be encrypted on your device.
3. If necessary, add a caption and the date the photo was taken to each photo.
4. Organise your photos into an album – for example, by holiday, celebration or year.
5. When uploading, you can optionally select a common location for the whole batch – which is handy for images that don’t have a location specified.

Here's how to do it

1. Select a video when uploading.
2. If you want to shorten it, tap ‘Shorten’ – otherwise, just upload it as it is.
3. Drag the two handles to the start and end of the section you want to select.
4. Confirm the cut. Only then will the trimmed video be uploaded in encrypted form.
5. If you want to keep a video at its original size, disable ‘Reduce video size for faster uploads’ in the upload view.

Here's how to do it

1. Open a story and tap ‘Record’.
2. Record your memory and end the voice recording by saying ‘Stop’. The app will remind you two minutes before the end.
3. If you want the text, tap ‘Convert to text’. This will happen on your device.
4. Save the recording – it will then appear in the story.

Here's how to do it

1. Open a photo and tap ‘Add keyword’.
2. Type in a keyword such as ‘Granny’ or ‘Christmas’ and confirm.
3. To find it again, enter the keyword in the search box or select it using the timeline filter.

Here's how to do it

1. Tap ‘New Story’ in your family section.
2. Enter a title and type in the text – or record it by speaking it.
3. For longer experiences, use ‘Add chapter’ to add further sections.
4. Attach relevant photos directly to the story and save.
5. For planned events – such as an upcoming trip or celebration – the date may be up to one year in the future. The story will then appear as ‘Upcoming’ until the day arrives.

Here's how to do it

1. Create the story using the ‘Shared Story’ tag. You can add photos and videos afterwards.
2. Open the story and expand it. Under ‘Co-authors’, select the family members who are part of the story – they can already see everything anyway; selecting them simply shows who is contributing to the story.
3. For people outside your family, enter an email address under ‘External co-authors’. They will only be able to see this one story, not the rest of your vault.
4. Copy the invitation link and send it to the person. Anyone who doesn’t yet have an account will also receive an email and will set a password the first time they open it.
5. Invited users will find the story under ‘Shared with me’. You can revoke access at any time – any contributions already made will remain.

Here's how to do it

1. Open a story, a chapter or a comment.
2. Tap ‘Translate’.
3. Select your preferred language. Tap again to return to the original.

Here's how to do it

1. Open a photo, a video, an album or a story and scroll down to the comments section.
2. Type your post into the text box.
3. Tap ‘Send’. Everyone in the family will see the comment.
4. If you want to reply to a specific post, tap ‘Reply’ below it.

Here's how to do it

1. Tap the bell at the top of the header. The number next to the bell tells you how many new notifications there are.
2. Tap on a line. You’ll be taken straight to the picture or story in question.
3. With ‘Mark all as read’, you can clear the whole list in one go.
4. If you’d also like to receive a daily summary by email, you can enable this in your account under ‘Notifications’. It’ll be sent at 7 pm in your time zone, and only when there’s actually something new.

Here's how to do it

1. Open the timeline in your family.
2. If necessary, filter by year or search for a keyword.
3. With a single tap, you can reverse the order – from newest to oldest or vice versa.

Here's how to do it

1. Open the card with your family.
2. Tap on a spot to see the photos taken there.
3. Switch between a detailed road map and a simple world map as required.
4. Is the location missing from a photo or video? Open it, tap ‘Set location’ and drag the pin on the map to the correct spot. You can also enter a place name, such as ‘Grandma’s garden’.
5. Using the ‘No location yet’ label at the top of the map, you can pin multiple photos in succession.

Here's how to do it

1. Open the photo, album or story you want to share.
2. Tap ‘Share’. The app will ask what you’d like the link to contain: photos, videos, voice recordings and their transcribed text – as well as a PDF and a web page to view.
3. Select what you want to include and create the link. You cannot change this selection afterwards.
4. Share the link. In your list, you can see what each link contains and how many downloads are left.
5. If you want to undo this, tap ‘Revoke link’ – it will then no longer work.

Here's how to do it

1. In your family, open the ‘Save as PDF’ section.
2. Choose a layout and decide which stories and photos to include.
3. Take a look at the preview and create the PDF.
4. Download the file – to read, save or print.

Here's how to do it

1. Open the ‘Memory Book’ section.
2. Choose a cover and a design for your book.
3. Browse through the preview and see what the printed book would look like.

Here's how to do it

1. As the head of the family, open the family settings.
2. Decide on the theme, accent colour, cover image and logo.
3. Save – then everyone in the family will be able to see the changes.

Here's how to do it

1. Open ‘Account & Privacy’.
2. You can change your name, profile picture, email address or password there. You’ll need to confirm any change of email address via a link.
3. To back up your data, tap ‘Download my data’.
4. If you want to leave, select ‘Delete account’ – this will permanently delete your content.

Here's how to do it

1. Under ‘Account & privacy’ → ‘Devices and encryption’, set up a recovery code, print it out and keep it safe. If you’re managing a family account, you’ll definitely need it.
2. New device? Log in there with your account and link it to a device you’re already using – via a QR code or short code. If the numbers on both devices match, confirm. You can also do this using a Passkey (in your browser) or your recovery code.
3. Have all your devices and your code disappeared? Select ‘A fresh start’. After 24 hours, you’ll receive a new key, and as soon as a family member verifies your identity, you’ll be able to see everything again. We’ll send you an email so you can stop any unauthorised attempts.
4. Never share your recovery code or the numbers you are asked for when connecting. Our team will never ask you for them.